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Tuesday 06/10/2008
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Business :: Misc
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Passport to Service
9:00 AM  FVCC
Description:
PASSPORT TO SERVICE CUSTOMER SERVICE TRAINING
COMES TO Kalispell
Kalispell, Mont. -- Can you name a successful business that does not make their customer service a priority? Every employee has an impact on the customer. By broadening every employee’s skill base, businesses will benefit and so will Montana visitors. Flathead Valley Community College invites all area businesses and organizations to attend the interesting and useful customer service seminar Passport to Service on the FVCC campus (777 Grandview Drive) on Tuesday, June 10 from 9 a.m. to Noon, and again from 1 p.m. to 4 p.m. The fee is $25 per person.
Passport to Service will broaden every participant’s skill base by exploring ways to connect with customers and build a positive reputation; learning the skills of an effective travel counselor; identifying resources available in their community; building skills for tactful and effective communication with challenging customers and co-workers; understanding the economic impact of tourism in Montana; and committing to personal steps to make a difference.
The three hours of interactive training will involve exercises with direct application to your business including the Tourism Speaks video presentation, a Montana map scavenger hunt, real-life service examples to examine and scenario discussions to resolve service challenges.
The trainer for this Passport to Service seminar will be Lisa Jones, a popular Montana speaker and trainer. Lisa has an extensive background in customer service training and marketing communications with a broad range of businesses in Montana’s tourism industry. She is focused on bringing you concrete information and ideas applicable to your organization and your community to take away and implement immediately.
Participants from the Red Lion Colonial Inn in Helena, who attended a Passport to Service seminar, said the training was, “very full, active and lively.” They appreciated “sharing unique places throughout Montana,” “the group interactions,” and “talking about dealing with customers with problems.”
The Passport to Service seminar is hosted by Flathead Valley Community College. Passport to Service is made available to Montana organizations by the Montana Department of Commerce Promotion Division (Travel Montana) and Flathead Valley Community College. All participants are encouraged to bring brochures and information about their business or organizations to share with other participants. Please pre-register by calling Connee Greig with FVCC at (406) 756-3832. For more information, log on to: www.travelmontana.state.mt.us/ourprograms/superhost.htm .
Age Group: All Ages
Venue: FVCC
Address: 777 Grandview Drive
Phone: N/A
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